Terms of Service
Social Media Monitoring Master Subscription Agreement
These terms and conditions create a contract between You and Us (the “Agreement”). Please read the Agreement carefully as this Agreement governs your acquisition and use of our social media monitoring services. If you register for a free or paid trial for our social media monitoring services, this Agreement will also govern that free or paid trial. To confirm your understanding and acceptance of the Agreement, click “Agree” at the end of this Agreement.
If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity and its affiliates to these terms and conditions, in which case the terms “You” or “Your” shall refer to such entity and its affiliates. If you do not have such authority, or if you do not agree with these terms and conditions, You must not click “Agree” at the end of this Agreement and You may not use Navigator.
You also may not access or use Navigator for purposes of monitoring the availability, performance or functionality of Navigator, or for any other benchmarking or competitive purposes. All proprietary rights and intellectual property remains the sole property of SNI.
It is effective between You and Us as of the date You accept this Agreement.
“Affiliate” means any entity which You directly or indirectly Control, Controls, indirectly or directly, You, or is under common Control with You. “Control” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of You or an Affiliate.
“Applicable Laws” means any applicable law from any jurisdiction from which a User accesses and uses the Social Media Monitoring Services, or any laws that purport to have jurisdiction and includes all applicable Privacy Laws.
“Indexed Content” means information, including but not limited to links, posts, and excerpts, that has been obtained by Us or on Our behalf from publicly available sources, and data derived therefrom, including but not limited to reports, summaries, graphs and charts. An individual link, post or excerpt of Indexed Content may be referred to as a “Mention”.
“Malicious Code” means viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs.
“Non-Social Navigator Applications” means online applications and offline software products that are provided by entities or individuals other than Us and are clearly identified as such, and that interoperate with the Social Media Monitoring Services.
“Order Form” means the Purchase Order and any ancillary documents for placing orders for Social Media Monitoring Services hereunder that are entered into between You and Us or any of Our Affiliates from time to time, including addenda and supplements thereto. Order Forms shall be deemed incorporated herein by reference.
“Privacy Laws” means all Applicable Laws relating to personal information, privacy and personal data and the regulations made thereunder, together with all amendments, restatements and replacements made from time to time to such Privacy Laws.
“Purchase Order” means Our standard purchase order form from time to time.
“Social Media Monitoring Services” means the products and services offered by Us under the name “LifeRaft” or “Navigator” that You subscribe to from Us pursuant to the terms of this Agreement. “Social Media Monitoring Services” exclude Third-Party Social Platforms, Indexed Content, and Non-Social Navigator Applications.
“Third-Party Social Platform” means a third-party social-media website for which You use the Social Media Monitoring Services or from which We receive Indexed Content for the Social Media Monitoring Services, such as Facebook, Twitter, Instagram, or YouTube.
“Users” means individuals who are authorized by You to use the Social Media Monitoring Services, for whom a subscription to the Social Media Monitoring Services have been ordered, and who have been supplied user identifications and passwords by You (or by Us at Your request). Users may include but are not limited to Your employees, consultants, contractors and agents, and third parties with which You transact business, but all users are bound by the terms and conditions of this Agreement.
“We,” “Us” or “Our” means the Social Navigator Inc.
“You” or “Your” means the party accepting this Agreement and Affiliates of that party. If You are an agency purchasing Social Media Monitoring Services on behalf of Your clients, the terms “You” or “Your” shall include such clients, provided that You shall be responsible for such clients’ compliance with Your obligations under this Agreement, for any breach of those obligations by such clients, and for payment for Social Media Monitoring Service purchases on behalf of such clients.
“Your Data” means any electronic data or information submitted by You or for You to the Social Media Monitoring Services, or is collected and processed for You (whether by Us or otherwise) using the Social Media Monitoring Services, excluding Indexed Content.
2. PURCHASED SOCIAL MEDIA MONITORING SERVICES
2.1 Provision of Social Media Monitoring Services. We shall make the Social Media Monitoring Services available to You pursuant to this Agreement and the Order Form during each subscription term set out on the Order Form.
2.2 Subscriptions. Unless otherwise specified in the Order Form, Social Media Monitoring Services are purchased as subscriptions and may be accessed only in accordance with the Order Form and this Agreement.
3. USE OF THE SOCIAL MEDIA MONITORING SERVICES
3.1 Our Responsibilities. We shall: (i) provide Our basic support for the Social Media Monitoring Services to You at no additional charge, and/or upgraded support if purchased; and (ii) use commercially reasonable efforts to make the Purchased Social Media Monitoring Services available 24 hours a day, 7 days a week, except for: (a) planned downtime (of which We shall give at least 8 hours notice online via the Social Media Monitoring Services or via email or (b) any unavailability caused by circumstances beyond Our control. You acknowledge and agree that as a service We are not capable of monitoring all Users and therefore cannot be held responsible for the manner in which any User uses the Indexed Content made available, including if it is in violation of any Applicable Laws. You acknowledge and agree that You and all Users shall adhere to each of Your Responsibilities as set out in Section 3.4 hereof, which are in all cases subject to Our right of termination outlined therein.
3.2 Exclusions from Uptime Obligations. Notwithstanding Section 3.1 hereof, We shall have no obligation or liability relating to problems using the Social Media Monitoring Services arising from Your equipment, software, hardware, network connections, general internet problems, or any integration between Your equipment, software, hardware or network with the Social Media Monitoring Service or other infrastructure deficiencies related thereto attributable to You.
3.3 Our Protection of Your Data. We shall maintain administrative, physical and technical safeguards for protection of the security, confidentiality and integrity of Your Data.
3.4 Your Responsibilities.
3.4.1 You agree to adhere to the stated guidelines and rules of use of all social media networks that contribute to Indexed Content and are searched by the Social Media Monitoring Services as well as all Applicable Laws. For example, with respect to Users that are law enforcement or governmental authorities or, in Our reasonable opinion, perform similar functions for or on behalf of law enforcement, We will not (i) allow or assist You to conduct surveillance on Indexed Content or obtain information on social media users or their messages or posts that would require a subpoena, court order, or other valid legal process, or that would otherwise have the potential to be inconsistent with a social media users’ reasonable expectation of privacy; and (ii) display, distribute or otherwise make available Indexed Content to any person or entity that We reasonably believe will use such data to violate any Applicable Laws. We take the privacy rights of users of Third-Party Social Platforms seriously and will enforce our right to suspend your service or terminate this Agreement should You violate this Subsection 3.4.1 or any other similar section contained herein.
3.4.2 Each User must ensure that all Applicable Laws are adhered to when using the Social Media Monitoring Services. If We reasonably believe that a User is using Social Media Monitoring Services in violation thereof, We reserve the right to immediately terminate that User’s access to the Social Media Monitoring Services.
3.4.3 You shall: (i) be responsible for Users’ compliance with this Agreement; (ii) be responsible for the accuracy, quality and legality of Your Data and of the means by which You acquire Your Data; (iii) use commercially reasonable efforts to prevent unauthorized access to or use of the Social Media Monitoring Services, and notify Us promptly of any such unauthorized access or use; and (iv) use the Social Media Monitoring Services only in accordance with all Applicable Laws, including all existing and future laws addressing or dealing with the privacy of social media users.
3.4.4 You shall not: (i) make the Social Media Monitoring Services available to anyone other than Users; (ii) sell, resell, rent, or lease the Social Media Monitoring Services; (iii) use the Social Media Monitoring Services to store or transmit Malicious Code; (iv) interfere with or disrupt the integrity or performance of the Social Media Monitoring Services or third-party data contained therein; or (v) attempt to gain unauthorized access to the Social Media Monitoring Services or their related systems or networks.
3.4.5 Use the Social Media Monitoring Services (i) to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party rights; (ii) use the Social Media Monitoring Services to store or transmit Malicious Code; (iii) interfere with or disrupt the integrity or performance of the Social Media Monitoring Services or third-party data contained therein; or (iv) attempt to gain unauthorized access to the Social Media Monitoring Services or any related systems or networks.
Usage Limitations. Social Media Monitoring Services may be subject to other limitations, which will be outlined in the Order Form. We may require You to execute a new Order Form for additional Social Media Monitoring Services and You hereby agree to execute such additional Order Forms and/or pay such additional invoices, as applicable.
4. INDEXED CONTENT AND THIRD-PARTY SOCIAL PLATFORMS
4.1 Indexed Content. We do not own or control Indexed Content. Indexed Content shall not be considered Your Data or “Customer Data” under any circumstances, including pursuant to the terms of any such other agreement entered into between You and Us for non-Social Media Monitoring Services. Indexed Content may be indecent, offensive, inaccurate, unlawful, or otherwise objectionable. We shall have no obligation to preview, verify, flag, modify, filter, store or remove any Indexed Content, even if requested to do so, although We may do so in Our sole discretion.
INDEXED CONTENT IS PROVIDED “AS IS,” EXCLUSIVE OF ANY WARRANTY WHATSOEVER. Your use of Indexed Content is at Your sole risk, and We shall not be liable to You or any third party based on Indexed Content, and if You so use Indexed Content You shall indemnify Us from any claims whatsoever arising from such use.
4.2 Third-Party Social Platform Access and Interactions. You shall enable the Social Media Monitoring Services to access Your Third-Party Social Platform accounts and any websites operated by You or on Your behalf with respect to which You use the Social Media Monitoring Services. Subject to the terms of this Agreement, You acknowledge and agree that We may access, collect, process, and/or store information or content, regardless of whether such content is Your Data or Indexed Content, from such Third-Party Social Platform accounts and/or websites in connection with providing the Social Media Monitoring Services. Except for Our obligations with respect to Your Data, We shall not be responsible or liable for: (i) any content provided by You, Your Users or any third party to any Third Party Social Platform or other website, and any content accessed by You, Your Users or any third party from any Third-Party Social Media Platform or other websites; (ii) any interactions or communications between You and/or Your Users and any third parties through any Third-Party Social Platform or other websites; or (iii) any transactions relating to a separate agreement or arrangement between You or Your Users and any Third-Party Social Platform provider or website.
4.3 Termination for Unavailability of Certain Third-Party Social Platforms. If the operator of any Third-Party Social Platform ceases making its Third-Party Social Platform or its Indexed Content available for use with the Social Media Monitoring Services on reasonable terms, with the intent not to resume making it available for use with the Social Media Monitoring Services on reasonable terms, then You may notify Us of Your termination of any Social Media Monitoring Service subscriptions that have become substantially unusable as a result thereof.
5. COMPLIANCE WITH AND CHANGES IN APPLICABLE LAWS
5.1Changes in Applicable Laws. We shall ensure that the Social Media Monitoring Services and the storage by us of all Indexed Content complies with all Applicable Laws. Each party covenants and agrees with the other that it shall notify the other promptly on becoming aware of any changes or proposed changes in Applicable Laws that may require a change in the way the Social Media Monitoring Services are provided or operated in order to maintain compliance with Applicable Laws.
5.2 Minimize Disruption. If We implement any changes to the Social Media Monitoring Services required in order to bring the Social Media Monitoring Services in compliance with amendments to Applicable Laws, We shall take reasonable steps to minimize disruption caused in the provision of the Social Media Monitoring Services when doing so.
6. FEES AND PAYMENT FOR PURCHASED SOCIAL MEDIA MONITORING SERVICES
6.1 Fees. You shall pay all fees specified in all Order Forms hereunder. Except as otherwise specified herein or in an Order Form, (i) fees are based on services purchased and not actual usage, (ii) payment obligations are non-cancelable and fees paid are non-refundable, except in the event of termination or breach of this Agreement is effected under Section 4.3 (Termination for Unavailability of Certain Third-Party Social Platforms) or service availability is less than 99% up time on a monthly basis and (iii) quantities purchased cannot be decreased during the relevant subscription term stated on the Order Form.
6.2 Invoicing and Payment. You will provide Us with valid and updated credit card information, or with a valid purchase order or alternative document reasonably acceptable to Us. If You provide credit card information to Us, You authorize Us to charge such credit card for all Social Media Monitoring Services listed in the Order Form for the term and any renewal thereof as set forth in Section 12.2 (Term of Purchased Subscriptions).
6.3 Overdue Charges. If any amounts invoiced are not received by Us by the due date stipulated on the Order Form or in accordance with this Agreement, as applicable, then, without limiting Our rights or remedies, such charges may accrue late interest at the rate of 1.5% (on a compounded monthly basis) of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower.
6.4 Suspension of Social Media Monitoring Service and Acceleration. If any amount owing by You under this or any other agreement for Our services (including, for clarity, the Social Media Monitoring Services) is 30 days or more overdue (or 10 days or more overdue in the case of amounts You have authorized Us to charge to Your credit card), We may, without limiting Our other rights and remedies, accelerate Your unpaid fee obligations under such agreements so that all such obligations become immediately due and payable, and suspend Our services to You until such amounts are paid in full.
6.5 Taxes. Unless otherwise stated, Our fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including but not limited to value-added, sales, use or withholding taxes, assessable by any local, state, provincial, federal or foreign jurisdiction (collectively, “Taxes”). You are responsible for paying all Taxes associated with Your purchase of a subscription for any services (including, for clarity, the Social Media Monitoring Services) hereunder.
7. PROPRIETARY RIGHTS
7.1 Reservation of Rights. Subject to the limited rights expressly granted hereunder, We reserve all rights, title and interest in and to the Social Media Monitoring Services, including all related intellectual property rights. No rights are granted to You hereunder other than as expressly set forth herein.
7.2 Restrictions. You shall not: (i) in the course of using the Social Media Monitoring Services, access or use Third-Party Social Platforms, Your Data, or any Indexed Content in violation of any Applicable Laws or the terms of services for any Third Party Platform searched in connection with Your use of the Social Media Monitoring Services; (ii) display, distribute or make available the Indexed Content to any third party, provided such restriction does not apply to (a) aggregations of Indexed Content which do not reveal individual Mentions, or (b) content retrieved directly from a Third Party Platform rather than using the Social Media Monitoring Services; (iii) permit any third party to access the Social Media Monitoring Services except as permitted herein or in an Order Form; (iv) create derivative works based on the Social Media Monitoring Services except as permitted herein; (v) copy, modify, or create derivative works based on Indexed Content except to create aggregations of Indexed Content which do not reveal individual Mentions; (vi) copy, frame, or mirror any part or content of the Social Media Monitoring Services, other than copying or framing on Your own intranets or otherwise for Your own internal business purposes; (vii) reverse engineer the Social Media Monitoring Services; (viii) access the Social Media Monitoring Services in order to (a) build a competitive product or service, or (b) copy any features, functions or graphics of the Social Media Monitoring Services.
7.3 Suggestions. We shall have a royalty-free, worldwide, irrevocable, perpetual license to use and incorporate into the Social Media Monitoring Services any suggestions, enhancement requests, recommendations, or other feedback provided by You, including Users, relating to the operation of the Social Media Monitoring Services.
7.4 Federal Government End Use Provisions. Where applicable, the Social Media Monitoring Services, including related software and technology, to the federal government of the United States of America in accordance with the Federal Acquisition Regulations (“FAR”) and Defence Federal Acquisition Regulations Supplement (“DFARS”) pursuant to FAR 12.211 (Technical Data) and FAR 12.212 (Software) and, for Department of Defense transactions, DFARS 252.227-7015 (Technical Data – Commercial Items) and DFARS 227.7202-3 (Rights in Commercial Computer Software or Computer Software Documentation).
7.5 Additional Government Provisions. If a government agency has a need for rights not granted under these terms, it must negotiate with Us to determine if there are acceptable terms for transferring such rights, and a mutually acceptable written addendum specifically conveying such rights must be included in any applicable agreement.
8.1 Definition of Confidential Information. As used herein, “Confidential Information” means all confidential information disclosed by a party to this Agreement (a “Disclosing Party”) to the other party to this Agreement (a “Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Your Confidential Information shall include Your Data; Our Confidential Information shall include the Social Media Monitoring Services; and Confidential Information of each party shall include the terms and conditions of this Agreement and all Order Forms, as well as business and marketing plans, technology and technical information, product plans and designs, and business processes disclosed by such party. However, Confidential Information shall not include any information that (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party; (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (iii) is received from a third party without breach of any obligation owed to the Disclosing Party; or (iv) was independently developed by the Receiving Party.
8.2 Protection of Confidential Information. The Receiving Party shall (i) use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but in no event less than reasonable care), (ii) not use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, and (iii) except as otherwise authorized by the Disclosing Party in writing, to limit access to Confidential Information of the Disclosing Party to those of its and its Affiliates’ employees, contractors and agents who need such access for purposes consistent with this Agreement and who have signed agreements with the Receiving Party containing protections no less stringent than those herein. Neither party shall disclose the terms of this Agreement or any Order Form to any third party other than its Affiliates or Users and their legal counsel and accountants without the other party’s prior written consent.
8.3 Compelled Disclosure. The Receiving Party may make disclosures of Confidential Information as required by court order provided that the Receiving Party uses all commercially reasonable efforts to limit disclosure and to obtain confidential treatment or a protective order, has notified the Disclosing Party, and has allowed the Disclosing Party to participate in the proceeding to limit or prevent the disclosure of any Confidential Information.
8.4 Confidential Information Indemnity. We take no responsibility whatsoever for your collection, use or utilization of Confidential Information and you are to fully and absolutely indemnify us from any and all claims arising from such use.
9. WARRANTIES, EXCLUSIVE REMEDIES AND DISCLAIMERS
9.1 Representations. Each party represents that it has validly entered into this Agreement and has the legal power to do so.
9.2 Our Warranties. Subject to Section 3.2 (Exclusions Uptime Obligations), We warrant that the functionality of the Social Media Monitoring Services will not be materially decreased during a subscription term.
9.3 Your Warranties. You warrant that: (i) that you will not do anything to discredit the reputation, name, goodwill of Us or any product or service of Ours including, for clarity, the Social Media Monitoring Services; (ii) that you will not do anything to adversely affect the Social Media Monitoring Services or any software or platform in relation thereto or associated with the operation thereof; (iii) that you will not detrimentally effect or adversely affect the functionality of the Social Media Monitoring Services; (iv) you will not allow any Malicious Code to interfere with the proper operation of the Social Media Monitoring Services; (v) you will not disseminate or promulgate any Confidential Information, proprietary information or intellectual property belonging to Us or any third party to a third party unless you have our written consent to do so; (vi) you will not breach any term or conditions of this Agreement or do anything which would have any adverse effect upon us in any way as a result of entering into this Agreement with you.
9.4 Disclaimer. EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE INDEXED CONTENT IS PROVIDED “AS IS,” “AS AVAILABLE,” WITH NO WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. SOCIAL MEDIA MONITORING SERVICES PROVIDED UNDER A FREE TRIAL AT NO CHARGE ARE PROVIDED “AS IS”, EXCLUSIVE OF ANY WARRANTY OR AVAILABILITY COMMITMENT WHATSOEVER. EACH PARTY DISCLAIMS ALL LIABILITY AND INDEMNIFICATION OBLIGATIONS FOR ANY HARM OR DAMAGES CAUSED BY ANY THIRD-PARTY HOSTING PROVIDERS.
10. MUTUAL INDEMNIFICATION
10.1 Indemnification by Us. We shall indemnify and defend You against any claim, demand, suit, or proceeding made or brought against You by a third party alleging that the use of the Social Media Monitoring Services as permitted hereunder infringes or misappropriates the intellectual property rights of a third party or violates any Privacy Laws (a “Claim Against You”), provided that You: (a) promptly give Us written notice of the Claim Against You; (b) give Us sole control of the defense and settlement of the Claim Against You (provided that We may not settle any Claim Against You unless the settlement unconditionally releases You of all liability); and (c) provide to Us all reasonable assistance, at Our expense. We shall have no obligation to indemnify You to the extent any Claim Against You arises from Indexed Content, a Third-Party Social Platform, Your breach of the terms of this Agreement or actions of a third party hosting provider.
10.2 Indemnification by You. You shall indemnify and defend Us against any claim, demand, suit or proceeding made or brought against Us by a third party not caused in any way by us alleging that Your Data, or Your use of the Social Media Monitoring Services, a Third Party Social Platform, or Indexed Content in breach of this Agreement, infringes or misappropriates the intellectual property rights of a third party or violates any Privacy Laws (a “Claim Against Us”), and shall indemnify Us for any damages, legal fees and costs finally awarded against Us as a result of, or for any amounts paid by Us under a court-approved settlement of, a Claim Against Us; provided that We (a) promptly give You written notice of the Claim Against Us; (b) give You sole control of the defense and settlement of the Claim Against Us (provided that You may not settle any Claim Against Us unless the settlement unconditionally releases Us of all liability); and (c) provide to You all reasonable assistance, at Your expense. In the event We receive information regarding an actual or potential Claim Against Us, We may, in Our discretion, require You to immediately, upon receipt of notice from Us, discontinue all use of any Indexed Content or Your Data that may be related to an actual or potential Claim Against Us and, to the extent not prohibited by law, delete from Your systems any such Indexed Content or delete or permit Us to delete from the Social Media Monitoring Services, any of Your Data, in each case within five days of receipt of notice from Us. You shall, if so requested by Us, certify such deletion and discontinuance of use in writing. We shall be authorized to provide a copy of such certification to the third party claimant.
10.3 Exclusive Remedy. This Section 10 (Mutual Indemnification) states the indemnifying party’s sole liability to, and the indemnified party’s exclusive remedy against, the other party for any type of claim described in this Section.
11. LIMITATION OF LIABILITY
11.1 Limitation of Liability. WITH THE EXCEPTION OF A BREACH OF SECTION 10.1 (Indemnification by Us), NEITHER PARTY'S LIABILITY WITH RESPECT TO ANY SINGLE INCIDENT ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL EXCEED THE AMOUNT PAID BY YOU HEREUNDER IN THE 12 MONTHS PRECEDING THE INCIDENT, PROVIDED THAT IN NO EVENT SHALL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY YOU HEREUNDER. THE ABOVE LIMITATIONS WILL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, THE FOREGOING SHALL NOT LIMIT YOUR PAYMENT OBLIGATIONS UNDER SECTION 6 (FEES AND PAYMENT FOR PURCHASED SOCIAL MEDIA MONITORING SERVICES).
11.2 Exclusion of Consequential and Related Damages. IN NO EVENT SHALL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS OR REVENUES OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES HOWEVER CAUSED, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
12. TERM AND TERMINATION
12.1 Term of Agreement. This Agreement commences on the date You accept it by clicking “Accept” below and continues until all subscriptions granted in accordance with this Agreement have expired or been terminated.
12.2 Term of Purchased Subscriptions. Subscriptions purchased by You commence on the start date specified in the applicable Order Form and continue for the subscription term specified therein. Except as otherwise specified in the applicable Order Form, all subscriptions shall automatically renew for additional periods equal to the expiring subscription term or one year (whichever is shorter), unless either party gives the other notice of nonrenewal at least 30 days before the end of the relevant subscription term. The per-unit pricing during any such renewal term shall be the same as that during the prior term unless We have given You written notice of a pricing increase at least 60 days before the end of such prior term, in which case the pricing increase shall be effective upon renewal and thereafter. Any such pricing increase shall be generally applied to all customers of the Social Media Monitoring Services, unless (i) the pricing applied to you in any previous term was designated in the relevant Order Form as promotional or one-time, or (ii) such other customers have specific pricing increase prohibitions or limits as set out on in their Order Forms.
12.3. Termination for Cause. Either party may terminate this Agreement for any material breach by the other party that is not cured within 15 days of notice being delivered to the party in breech or if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.
12.4 Refund or Payment upon Termination. Upon any termination in accordance with Section 3 by You, We shall refund You any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination. Upon any termination by Us, You shall pay any unpaid fees covering the remainder of the term of all subscriptions set out in the applicable Order Forms after the effective date of termination. In no event shall any termination relieve You of the obligation to pay any fees payable to Us for the period prior to the effective date of termination.
12.5 Surviving Provisions. Section 1 (Indexed Content), 4.3 (Termination for Unavailability of Certain Third- Party Social Platforms), 12.4 (Refund or Payment upon Termination) and 12.5 (Surviving Provisions), as well as Articles 6 (Fees and Payment for Purchased Social Media Monitoring Services), 7 (Proprietary Rights), 8 (Confidentiality), 9 (Warranties, Exclusive Remedies and Disclaimer), 10 (Mutual Indemnification), 111 (Limitation of Liability), 13 (Notices, Governing Law and Jurisdiction), and 14 (General Provisions) shall survive any termination or expiration of this Agreement.
13. NOTICES, GOVERNING LAW AND JURISDICTION
13.1 General. All notices under this Agreement shall be delivered to Us at the following address:
Social Navigator Inc.
211 Horseshoe Lake Drive Halifax, Nova Scotia, Canada
Attention: Chief Executive Officer
13.2 Governing Law. The governing law of this Agreement is the law of the Province of Nova Scotia and the federal laws of Canada applicable therein, and any lawsuits arising out of or in connection with this Agreement shall be adjudicated by the courts of competent jurisdiction in the Province of Nova Scotia without regard to choice or conflicts of law rules.
13.2 Manner of Giving Notice. Except as otherwise specified in this Agreement, all notices, permissions and approvals hereunder shall be in writing and shall be deemed to have been given upon: (i) personal delivery; (ii) the fifth business day after mailing; (iii) the first business day after sending by email. Billing-related notices to You shall be addressed to the relevant billing contact designated by You and all other notices to You shall be delivered to the address stipulated on the Order Form, as that address may be changed by You from time to time.
13.3 Waiver of Jury Trial. Each party hereby waives any right to jury trial in connection with any action or litigation in any way arising out of or related to this Agreement.
14. GENERAL PROVISIONS
14.1 Export Compliance. The Social Media Monitoring Services, other technology We make available, and derivatives thereof may be subject to export laws and regulations of the United States, Canada and other jurisdictions. Each party represents that it is not named on any U.S. government denied-party list. You shall not permit Users to access or use the Social Media Monitoring Services in a U.S.-embargoed country (currently Cuba, Iran, North Korea, Sudan, or Syria) or in violation of any applicable export law or regulation.
14.2 Anti-Corruption. You represent and warrant that You have not received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value from any of Our employees or agents in connection with this Agreement. Reasonable inducements, gifts and entertainment provided in the ordinary course of business do not violate the above restriction. If You learn of any violation of the above restriction, You will use reasonable efforts to promptly send notice to Our Chief Executive Officer in accordance with this Agreement.
14.3 Relationship of the Parties. The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties.
14.4 No Third-Party Beneficiaries. There are no third-party beneficiaries to this Agreement.
14.5 Waiver. No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right.
14.6 Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect.
14.7 Legal Fees. You shall pay on demand all of Our reasonable legal fees and other costs incurred by Us to collect any fees or charges due Us under this Agreement following Your breach of Section 5.2 (Invoicing and Payment).
14.8 Assignment. Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld). Notwithstanding the foregoing, either party may assign this Agreement in its entirety (including all Order Forms), without consent of the other party, in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets not involving a direct competitor of the other party. A party’s sole remedy for any purported assignment by the other party in breach of this section 13.8 shall be, at the non-assigning party’s election, termination of this Agreement upon written notice to the assigning party. Subject to the foregoing, this Agreement shall bind and inure to the benefit of the parties, their respective successors and permitted assigns.
14.9 Entire Agreement. This Agreement is the entire agreement between You and Us regarding your use of the Social Media Monitoring Services and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. No modification, amendment, or waiver of any provision of this Agreement shall be effective unless in writing and either signed or accepted electronically by the party against whom the modification, amendment, or waiver is to be asserted. The parties agree that any term or condition stated in Your purchase order or in any other of Your other documentation (excluding Order Forms) is void. In the event of any conflict or inconsistency between the provisions in the body of this Agreement and any any Order Form, the terms of such Order Form shall prevail.
14.10 This Agreement is to be binding upon the heirs, executors, assigns, officers and directors of the Parties hereto.
Last Updated: January 18, 2018
Except as described in this Policy, we do not disclose personal information to third parties without your prior consent. We may share information when we have your consent to do so, when required by law, when required to protect our rights or property, as necessary to complete a transaction you have requested. Our Policy does not apply to information you may send to LifeRaft by email or instant messaging programs (e.g., AOL, Slack, etc.), as those forms of communication are governed by those companies' privacy policies.
Information We Collect
We collect information about users of our Services in the normal course of our business to help us to contact you and do business with you. The types of information we collect include contact information such as name, username, email address, mailing address, and telephone numbers. We also may collect information about your company's size, industry and location, email requests you send to us, and transactional information regarding how you interact with our Services.
We receive Log Data when you visit our website, sign into our Services or when you choose the way your Services are delivered to you, including but not limited to, interacting with our email notifications. This Log Data may include internet protocol (IP) addresses, browser data, operating system statistics, date/time stamp, pages visited, device information (including device and application IDs), search terms, and/or cookie information. We may combine this automatically collected Log Data with other information we collect about you. We do this for analytic purposes, as well as to improve the services we offer you. We also receive Log Data when you click on, view or interact with links in our Services. We keep Log Data as needed for the purposes described in this Policy. We also maintain server logs that provide us with general information about visitors and users, which assist us in administering our Services.
We may keep track of how you interact with links across our Services by redirecting clicks or through other means. This may include our email notifications, other delivery mechanisms and third-party services. We do this to help administer our Services and personalize and improve your experience.
Cookies and Similar Technologies.
In some cases, we collect non-personally identifiable information on our visitors and users in the aggregate so that performance data can be tracked, logged and reported back for analysis of how such visitors and users are generally using our Services and their various features. "Aggregate Information" is de-identified information about the use of our Services, such as information collected about users, or a category of services or users, from which any personal information has been removed. An example of Aggregate Information could be a report stating which alerts were opened the most.
How We Use the Information
We use the information we collect to:
create your account;
contact you for administrative purposes such as sending you emails pertaining to our account creation process or policies;
operate and develop our Services;
complete transactions requested by you, including to provide you with customer service, respond to your questions, problems, or to request feedback;
identify, diagnose and repair problems with your account and/or your use of the Services;
evaluate your use of the Services;
customize and improve our Services to provide personalized services to you;
market the Services;
investigate and help prevent potentially unlawful activity or activity that threatens the network; and
enforce our policies and procedures and protect our rights and intellectual property, as well as the rights of others using our Services.
Third Party Sites.
Our Services may link to or connect with other third party websites ("Third Party Sites") to help us enhance, understand and improve your use of our Services. To enhance your use of our Services, you can choose various ways to have our Services delivered to you. To help us understand the use of our Services, we may use Google Analytics. In addition, to help us improve the use of our Services, we may use third party service providers to assist us with the administration of our Services, such as sending email and data storage. By the nature of the service they provide, these third parties may be given or may have access to your information, but agree to receive and use such information solely to provide services to us or on our behalf. We do not share, sell, rent, or trade any information with third parties for their promotional purposes.
As a customer of LifeRaft Inc., you have the ability to make choices regarding what personal information we collect from you, how we use that information and how we communicate with you. You can:
Review and control certain types of information connected to your LifeRaft Inc. account.
View and edit your preferences about your LifeRaft Inc account, including the way your Services are delivered to you.
You may set your browser to block all cookies, including cookies associated with our Services, or to indicate when a cookie is being set. However, it's important to remember that many of our Services may not function properly if your cookies are disabled.
Our users may receive certain Services-related communications from us (including any notices required by law, in lieu of postal mail) by providing their email address. We may also use your email address to send you announcements and information regarding our products and Services (the "Marketing Messages"). You may change your preferences through your settings; or, for Marketing Messages, by contacting us. You may also obtain, correct, update, or delete information that we hold about you. In order to accomplish any of the above you may write to us at:
Please note that opting out of receiving communications from us will not prevent you from receiving administrative communications.
LifeRaft Inc. maintains administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Please note that you also should take steps to protect your personal information. For example, use a strong password that is unique to the LifeRaft Inc. Service site, and do not share that password with others. Also, remember to sign out of the website and close your browser window after using our Services so others with access to your computer cannot obtain your personal information from your session.
Notice to Residents of Countries Outside the U.S.
LifeRaft is headquartered in Canada, with offices and computers in several places around the world. We also use service providers whose computers may also be in various countries. We may transfer the personal information we collect about you to Canada, the United States and countries outside of the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you originally provided the information. By providing us with your Personal Information, you consent to this kind of transfer. Regardless of where your data is located, we comply with applicable law and this policy. We will always strive to protect the privacy and security of your information regardless of where it is processed and stored.
Notwithstanding anything to the contrary in this Policy, we may release information when we believe release is appropriate to comply with the law (e.g., a lawful subpoena, warrant or court order); to enforce or apply our policies or any other agreement with a user; to initiate, render, bill, and collect for amounts owed to us; to protect our rights or property; to protect our users from fraudulent, abusive, or unlawful use of our Services; or if we reasonably believe that an emergency involving immediate danger justifies disclosure of records without delay. We may also access, preserve and share information when we have a good faith belief it is necessary to detect, prevent and/or address fraud and other illegal activity, or to protect ourselves, you and others. We may also retain information from accounts disabled for violation of our terms for at least a year to prevent repeat abuse or other violations of our terms.
Data RetentionWe will retain your information for as long as needed to provide our Services to you and others, to comply with our legal obligations, to resolve disputes, and to enforce our agreements.
We do not intend, and our Services are not designed, to collect information from nor deliver any content to children under the age of 13. If you are under 13 years old, you should not register with or otherwise provide information to us through our Services.
If you have any questions about this Policy, or the practices of or your dealings with our Services, please contact us at the following address or email us at email@example.com
Last updated: May 15, 2018